Refund policy

Last Updated: July 25, 2026

At Oriboros, customer satisfaction is our priority. We understand that sometimes a purchase may not meet your expectations, and we are committed to providing a clear, transparent, and convenient return and refund process.

1. Return Window

Customers may request a return within 30 days from the date of delivery.

Return requests submitted after 30 days from the delivery date may not be eligible for a refund or exchange.

2. Return Eligibility

To qualify for a return, the item must meet the following requirements:

  • The item must be new, unworn, unused, and in original condition.
  • The item must include its original packaging, tags, and any included accessories.
  • A valid order number or proof of purchase is required to process your return request.

Important:
Please do not send returned items directly to the manufacturer. All approved returns must be shipped to the return address provided by Oriboros.

3. Non-Returnable Conditions

Items may not be eligible for return if they:

  • Have been worn, used, washed, altered, or damaged after delivery.
  • Are returned without original packaging, tags, or required accessories.
  • Are returned more than 30 days after delivery.

Sale Items:
Unless otherwise stated as Final Sale, discounted items are subject to the same 30-day return policy as regular-priced items.

4. Return Shipping & Fees

Oriboros believes in transparent pricing and does not charge hidden return-related fees.

  • Restocking Fee:
    Oriboros does not charge any restocking fees for approved returns.
  • Customer-Requested Returns:
    If you return an item because of a change of mind, incorrect size selection, or personal preference, you are responsible for the actual return shipping cost.
  • Damaged, Defective, or Incorrect Items:
    If your order arrives damaged, defective, or incorrect, please contact us immediately. Oriboros will provide a prepaid return shipping label and cover all return shipping costs.
  • Original Shipping Charges:
    Original shipping charges may not be refundable unless the return is caused by an error on our part.

5. Return Process

To request a return, please follow these steps:

  1. Contact Us:
    Email hello@oriboros.com with your order number, item details, and reason for the return.
  2. Return Approval:
    After reviewing your request, we will provide return instructions and confirm the next steps.
  3. Ship Your Return:
    Once approved, please send your return package to:

Return Address:
Oriboros
812 N 28th Ave
Wausau, WI 54401
United States

Tracking Recommendation:
We recommend using a trackable shipping service when returning items. Customers are responsible for ensuring return packages are successfully delivered unless the return is due to a damaged, defective, or incorrect item.

6. Refund Processing

Once your returned item is received and inspected, Oriboros will notify you by email regarding the approval or rejection of your refund.

  • Return Inspection:
    Please allow 2-5 business days for our team to inspect your returned item after it arrives at our facility.
  • Refund Approval:
    If approved, your refund will be processed to your original payment method.
  • Refund Timeline:
    After processing, refunds typically appear within 1-3 business days, depending on your bank or payment provider.

If your item is lost in transit or confirmed missing, please contact us at hello@oriboros.com for assistance. Oriboros will review the situation and provide an appropriate resolution, including a refund or replacement when applicable.

For additional payment information, please review our Payment Policy.

7. Exchanges

Oriboros provides exchanges for items that arrive defective, damaged, or incorrect.

If you need assistance with an exchange, please contact us at hello@oriboros.com with your order information.

8. Late or Missing Refunds

If you have not received your refund within the expected timeframe:

  1. Check your bank account or payment account again.
  2. Contact your credit card company or payment provider, as processing times may vary.
  3. If you still have not received your refund, contact Oriboros at hello@oriboros.com.

9. Related Policies

For additional information, please review our related policies:

Shipping Policy
Payment Policy
Terms of Service

Contact Information

For any questions regarding our Return and Refund Policy, please contact us:

Business Name: Oriboros
Website: https://www.oriboros.com
Email: hello@oriboros.com
Phone Number: +1 715-201-9746
Business Address: 812 N 28th Ave, Wausau, WI 54401, United States

Customer Support Hours:
Monday – Saturday: 9:00 AM – 5:00 PM (Central Time, CT)
Sunday: Closed